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A chatbot is a software component that replicates human-to-human interaction. Chatbots are increasingly being utilised in eCommerce companies to improve user experience by making product recommendations and addressing frequent consumer questions.
It can serve a huge number of people concurrently without slowing down.
Customers receive tailored purchasing recommendations as well as pricing comparisons.
It intelligently answers the questions and allows the owner to configure unresolved questions.
It can aid conversions by assisting the user in product discovery and product suggestions.
Create a Kompose chatbot and configure the responses.
Insert the developed chatbot into your Woocommerce store.
Navigate to the Bot Integration area of your Kommunicate dashboard after logging in.
If you do not already have an account, you can establish one for free here.
Navigate to the Kompose section and choose Integrate Bot.
You may view your freshly built bot in the area below:
Bot Integration Dashboard Bot Management:
Select the bot you built in the 'Kompose - Bot Builder' section.
Set your chatbot's welcome message first. The welcome message is the initial message sent by the chatbot to the person who begins a conversation.
Click the "Welcome Message" section, enter the message your chatbot should show users when they start the conversation in the "Enter Welcome message - Bot's Message" box, and then save the welcome intent.
After creating a bot, you may make it the default bot in the conversation routing rules area, as seen below.
Go to Settings >> Conversation rules >> Bot routing policies >> Then, as seen below, click on bot and pick your bot.
This bot will now respond to all chats.
Click Plugins from the left menu panel. After that, select Add New.
For more detailed information visit here.
Adarsh
During the pandemic, there was a substantial change in consumer buying habits. Before COVID, shoppers would go on all-month purchasing binges, but in the past two years, people have tended to buy in the first few days of November. Earlier, problems with the supply chain and inventories were the main causes; this time, inflation is the culprit. To satisfy these customers:
a. Promote your business well in advance of Black Friday 2022 and Cyber Monday. It will assist you in getting rid of surplus merchandise acquired during the inventory crisis and boost inventory turn.
b. Present enticing markdowns and alluring bargains. Products promoted with discounts between 50% and 60% and 70% and 80% are the most successful at selling out. Use discounts to draw in new customers, but don't forget to thank them by offering VIP-only or early access packages.
c. Use email newsletters and drip campaigns to advertise your specials. To boost click-through rates and optimize profitable purchases, segment clients based on their purchasing habits and send them tailored emails.
Prepare for the big day by deciding which goods to promote and then determining the discount pricing. Remember that large discounts do not always result in more sales. Brands such as Next and H&M provide minor discounts yet reporting large sales.
Create a conservative discounting approach to balance value and profit. If you don't want to give large discounts that erode margins, you might offer coupons that consumers can use on future purchases. Giving out less popular things for free is another excellent approach to provide value.
However, the purchasing journey is no longer a binary of physical vs digital. Buyers connect at several touchpoints before making a purchase. As you get ready to provide competitive rates on your website, plan to meet this demand in-store by:
a. Adding signage for sanitation and social distancing recommendations, as well as informing consumers of any major changes to your store's flow via your website, social media, and mobile app.
b. Hiring and training more personnel to handle increased foot traffic and curbside collection. You may also involve the new staff in your merchandise cleaning and sanitizing strategy.
Adarsh
You will need a Kommunicate account with the Kompose chatbot integrated.
NodeJs should be installed on your system.
In the following image, the Kompose chatbot is created with 3 buttons to search for the related answers from the Helpcenter and display the answer.
a. Create a new folder and add a new js file to it.
$ mkdir hello_world $ cd hello_world
b. Create a js app file
$ touch app.js
As you already installed NodeJs previously, no need to install npm as it is already there.
c. Install Dependencies
npm install express
d. Structure Your Files on the project
To serve your static web page, you will have to structure your js and HTML files as given below;
hello_world |- app.js |- public //This folder has to be created by you manually to add your HTML file that will be used to create a web page |- download1.png //Image ued in the web page |- index.html //HTML page used to create a page and to add Kommunicate script to integrate the chat widget
e. Create app.js
const express = require('express'); // Express Initialize const app = express(); const port = 8000; const path = require('path')\ //Serving Your Static Files app.use(express.static('public')); app.listen(port,()=> { console.log('listen port 8000'); })
The following line in the above code will serve your static web page;
app.use(express.static('public'));
a. Create an HTML file(index.html) inside the public folder, as explained in point number 2d.
The following image will show the sample page where I have added the Kommunicate installation script
Do not forget to select the FAQ chatbot in the Rules section of the Kommunicate dashboard to handle the Helpcenter queries.
AngularJS is a very popular Javascript framework, with some of the most popular websites including those of Upwork, Deutsche Bank and IBM written on it. Some of the key features that make AngularJS special are its support of parallel development, two-way data binding, faster loading, speed and performance of its websites.
In this blog post, we learn how to build a Kompose chatbot and add it to an AngularJS website.
If you do not have an account in Kommunicate, you can create one here for free.
Next, log in to your Kommunicate dashboard and navigate to the Bot Integration section. Locate the Kompose section and click on Integrate Bot.
If you want to build a bot from scratch, select a blank template and go to the Set up your bot section. Select the name of your Bot, your bot’s Avatar, and your bot’s default language and click “Save and Proceed”.
Go to the ‘Kompose – Bot Builder’ section and select the bot you created.
First, set the welcome message for your chatbot. The welcome message is the first message that the chatbot sends to the user who initiates a chat.
Click the “Welcome Message” section. In the “Enter Welcome message – Bot’s Message” box, provide the message your chatbot should be shown to the users when they open the chat and then save the welcome intent.
After creating the welcome message, the next step is to feed answers/intents. These answers/intents can be the common questions about your product and service.
The answers section is where you’ve to add all the user’s messages and the chatbot responses.
Go to the “Answer” section, click +Add, then give an ‘Intent name’
In the Configure user’s message section – you need to mention the phrases that you expect from the users that will trigger.
Configure bot’s reply section – you need to mention the responses (Text or as Rich messages) the chatbot will deliver to the users for the particular message. You can add any number of answers and follow-up responses for the chatbot. Here, I have used custom payload by selecting the “Custom” option in the “More” option.
Once you have configured the responses, you need to click on “Train Bot” which is at the button right and to the left of the preview screen. Once successfully trained, a toast “Anser training completed” will come at the top right corner. For more read here....