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How to Make a WooCommerce Chatbot

WooCommerce is a free WordPress plugin that allows you to create an online store by adding e-commerce features to your WordPress website. Your WordPress website may be transformed into a fully working eCommerce website with only a few clicks.
Woocommerce Chatbot

The Advantages of Woocommerce

  • For Advanced Ventures, it is simple to utilise.

  • Support and Customization

  • A wide range of themes and plugins are available.

  • Several Payment Gateways

How chatbots may help your WooCommerce shop

A chatbot is a software component that replicates human-to-human interaction. Chatbots are increasingly being utilised in eCommerce companies to improve user experience by making product recommendations and addressing frequent consumer questions.

  • It can serve a huge number of people concurrently without slowing down.

  • Customers receive tailored purchasing recommendations as well as pricing comparisons.

  • It intelligently answers the questions and allows the owner to configure unresolved questions.

  • It can aid conversions by assisting the user in product discovery and product suggestions.

A Woocommerce chatbot is created in two stages.

  1. Create a Kompose chatbot and configure the responses.

  2. Insert the developed chatbot into your Woocommerce store.

Create a kompose chatbot and configure the responses.

Step 1: Create a Kommunicate account.

Navigate to the Bot Integration area of your Kommunicate dashboard after logging in.

If you do not already have an account, you can establish one for free here.

Navigate to the Kompose section and choose Integrate Bot.

Create bot with kompose

You may view your freshly built bot in the area below:


Bot Integration Dashboard Bot Management:

Step 2: Make welcome messages and responses for your Woocommerce chatbot.

Select the bot you built in the 'Kompose - Bot Builder' section.

Set your chatbot's welcome message first. The welcome message is the initial message sent by the chatbot to the person who begins a conversation.

Click the "Welcome Message" section, enter the message your chatbot should show users when they start the conversation in the "Enter Welcome message - Bot's Message" box, and then save the welcome intent.

Welcome Message

Step 3: Activating the chatbots

After creating a bot, you may make it the default bot in the conversation routing rules area, as seen below.

Go to Settings >> Conversation rules >> Bot routing policies >> Then, as seen below, click on bot and pick your bot.

This bot will now respond to all chats.

Integrate the chatbot into your Woocommerce store.

Step 4: Access your WordPress admin dashboard.

Click Plugins from the left menu panel. After that, select Add New.

Wordpress dashboard

For more detailed information visit here.

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What are the purposes of metrics and attributes in Zendesk Chat?

Zendesk Chat is a live chat service that helps organizations enhance sales conversions through lead engagement. Its sophisticated analytics and reporting tools enable firms to acquire meaningful customer insights via metrics and Zendesk conversation parameters.

 

However, what exactly are the metrics and characteristics in Zendesk chat?

 

Metrics are quantifiable numbers, such as the number of chats and dropped chats that comprise the data in a report. Attributes, on the other hand, are non-measurable variables such as chat ID and conversation type that are used to categorize data kinds inside reports.

Metrics for Zendesk Chat Examples (Live Chat)

The Engagement dataset contains metrics and attributes related to Zendesk chat engagement. It includes the schema, metrics, and attributes. Here are a few examples of those metrics:

Metrics for Zendesk Chat

1. Chats: The number of chat sessions in a certain time period.


2. Chat messages: The number of remarks sent by the visitor or agent during the chat session is included in this measure.


3. Chat agent messages: The amount of remarks entered by an agent during a chat session.


4. Served chats: This metric tracks the total number of sessions that agents serve.


5. Completed chats: The number of chat sessions successfully completed by chat operators. This figure, however, does not include the amount of missed conversations that were dropped by the agent.


6. Non-completed talks: These are the number of chats that were missed or dropped by chat agents.


Examples of Zendesk chat properties

Attributes for Zendesk chat

1. Chat ID: This is essentially the chat session's system ID.


2. Chat type: You designate chat kinds based on how the conversation began. This covers all attribute values that are not sorted.


3. The conversation was begun by: This property indicates what or who initiated the chat conversation. Dropped, finished, missed, and not engaged are some of the values here.


4. Chat department: As the titles imply, this is the department to which the chat was allocated.


5.Chat satisfaction rating: This indicator refers to the visitor's satisfaction rating after or during a chat session. Here, values might be excellent, negative, or none at all.

6. Engagement skills: An engagement skills characteristic refers to the agent's skill set or capabilities required to support the chat conversation. Because users or visitors can connect with several agents at the same time, each encounter counts as a single interaction.


7. Fulfilled engagement skills: This attribute indicates whether the agent who serves the chat interaction has the necessary skills to resolve the chat. As with the previous property, each encounter with a distinct agent might be counted as a new engagement.


Here is a comprehensive collection of measurements and qualities to which you may refer.

Zendesk chat connections with chatbots

While Zendesk Chat includes its own native chatbot called Answer Bot, it is unsuitable for enterprises that want advanced customer support automation. Kommunicate's no-code chatbot builder Kompose has a sophisticated Zendesk connector that may suit a variety of business requirements.

Zendesk chat integrations

Kompose provides the following capabilities to ensure that your company demands are satisfied regardless of scalability requirements:


a) AI chatbots and intelligent automation.

b) Live chat plugins, among other things.

c) Customer service for modern teams.

d) Customer self-serve assistance centre.

e) Metrics and reporting for client service.

f) Developer-friendly installation for all of your platforms.

g) Stay connected by following Third-Party Integrations.

Conclusion

Zendesk Chat's Reporting and Analytics is a useful tool for gaining actionable insights and improving customer assistance in your organisation. Furthermore, metrics and characteristics for Zendesk chat are ways to quantify data for support automation. If you want to supercharge your Zendesk chat with a robust chatbot builder integration, Kompose is here to help. Check out our bot builder to learn more.

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Top 4 Healthcare Use Cases for Chatbots

A few years ago, no one could have even imagined how chatbots may be used to their fullest potential across businesses, let alone in the field of healthcare.
However, as soon as the epidemic struck, the healthcare sector fell into complete disarray. Healthcare workers saw themselves struggling with yet another crucial issue, as if the sharp increase in patient intake and overburdened health practitioners weren't enough. anxiousness in a patient.
Intelligent chatbots were crucial in handling patient inquiries, disseminating timely information, and preventing worried patients, since patient worry naturally transferred into a requirement to deliver immediate and correct information to patients. Conversational AI-powered chatbots were quickly adopted by organizations like WHO and CDC to easily deliver selected information to a large audience.

Recognizing the applications of chatbots in the healthcare sector

1. Boost patient involvement
Patient involvement is a challenging idea.
Patient involvement, to the uninitiated, simply refers to the ability of individuals to self-manage their primary healthcare chatbot. It entails regular communication between the patient and the practitioner, regular check-ins, and the adoption of healthy routines.
It is clear that two-way communication is essential for patient involvement.
In the past, people had to phone hospitals and clinics, which was OK. However, since the epidemic, more individuals have come to appreciate the value of such procedures, and as a result, healthcare facilities are now coping with higher call volumes than before.
Chatbots are useful in this situation. Healthcare organizations may provide their chatbots the tools they need to handle routine questions, gather patient data, and offer health-related information as required.


2. Symptom evaluation prior to in-person consultations
You work in the medical field. Thousands of individuals come in each day with a variety of ailments. You are at your wits' end trying to come up with a solution as your physicians are worn out and the patients are tired of waiting.
Imagine the scenario now that there is a healthcare chatbot in place.
You learn that you can set up and train a chatbot such that once a patient submits all of his symptoms, the bot may evaluate them in comparison to predetermined standards and offer a diagnosis along with instructions on what to do next.
This lessens the workload on hospitals and clinics by reducing the number of patients who present with non-urgent symptoms and allowing medical professionals to concentrate on individuals who require immediate treatment.
Another benefit is that before the patient's planned session, the chatbot had already gathered all the necessary information and symptoms, enabling clinicians to handle their appointments more quickly and effectively. In addition to assisting medical professionals, this also warns people of potentially life-threatening medical disorders.
Kommunicate chatbot screenshot
3. Simple appointment scheduling
Using a chatbot to schedule appointments eliminates the tediousness of filling out several forms and streamlines the booking procedure. They may connect patients with the appropriate doctors and experts as well as offer information on things like doctor availability and appointment scheduling.
Additionally, utilizing chatbots to schedule appointments lessens the need for healthcare workers to handle these unimportant duties. Healthcare clinics may save time and have their employees focus on more difficult duties by automating the whole booking process.


4. Reminders for appointments and other urgent alerts
Chatbots can be programmed to provide notifications, such as medication warnings, and appointment reminders. Advanced chatbots are also able to monitor several health indicators and notify patients when emergency medical attention is needed. This is another another crucial use of chatbots in the healthcare industry.

Conclusion

There are obviously a lot of applications for chatbots in the healthcare industry. Automation and conversational AI-powered chatbots undoubtedly pave the way for seamless healthcare help in the future.
Nevertheless, despite the numerous advantages of chatbots in the healthcare industry, some businesses are still unwilling to automate their procedures using bots. This is brought on by the fact that chatbots can make mistakes and can be challenging to implement, especially for non-developers who lack the expertise or skills to code to their specifications.


 4 Thrilling Chatbot Apps For iOS And Android

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leads Additionally, it can assist you offer 24/7 customer support. What if, however, we informed you that there was much more? like a chatbot that converses with you in a kind manner, for example. is an English-teaching chatbot.
These top 4 chatbot software for Android and iOS are sophisticated, AI-powered chatbots that will assist you in doing all of this and much more.

1. Andy English Bot:

The first item on our list is Andy, the English Bot, an AI-powered chatbot that facilitates conversational, informal English language learning. Learning a new language might be intimidating, especially if you are abroad without access to English-speaking teachers or schools, but here is where technology can help.
With Andy, you may pick up new words, phrases, and even pronunciation as the chatbot instructs you on how to use the language's many intricacies. The chatbot will edit your phrases as you type them, making it an excellent tool for real-time language learning.
App Store Rating : 4.6 ***   (12K reviews)
Google Play Store rating: 4.7 ***  ( 157K reviews)
The app is free for both Android and iOS and offers in-app purchases for premium features.

2. Lark

Since, let's face it, none of us want to be bedridden or worse, just because we didn't pay enough attention, health is an issue that all of us are quite worried about. By gathering information from all of your smart devices and combining it with the system of your choosing, the Lark chatbot aids in your quest for better health.
The chatbot project began in 2011, and today, there are over 100K+ downloads of the app.
App Store Rating: 4.4 ***
Google Play Store Rating rating: 3.6 ***

3. Replika

Replika had to be at the top of our list of the best chatbot applications for Android and iOS in 2022, which we are continuing here. Replika is a chatbot companion that can be trained, is extremely intelligent, and is accessible round-the-clock to discuss just about anything.

Behind Replika's stunning user interface is a powerful conversational AI engine that can recognise your moods and sentiments and reply appropriately. Through each encounter you have with the bot, it "learns." You could discover something new about yourself as a result of all the conversations you have with the bot.

App Store Rating: 4.6 ***
Google Play Store Rating: 4.5 ***

4. Socratic

In this list, we've included chatbot programmes that cheer you up when you're depressed, programmes that teach you a foreign language, and even programmes that help you get in shape (remember Lark?). But we all attended high school before becoming grownups. Think about playing basketball, buying and selling soccer cards, and of course, homework! Wouldn't it be great if there was a chatbot that could assist you with your homework? Socratic's developers took this issue description into consideration and said, "Wish fulfilled!"
he app has been highly successful since its launch, and has over 10 million downloads currently on the Google Play Store.
App Store Rating: 4.9 ***
Google Play Store Rating: 4.6 ***

Now that you have seen 4 of the best chatbot apps for Android and iOS available in the market today, how do you actually go about building one for your own business?
Well, that’s where the Kompose bot builder comes into the equation.
Here is a step-by-step guide of building a chatbot using Kompose.
We hope you check out the tutorial, and get started with building your own chatbot.

How many days should my Black Friday sale be active?

Today, a lot of firms hold Black Friday deals at various times. How long should your Black Friday 2022 last, though? In this post, we offer some advice on what to take into account when deciding how long BFCM sales will last.
Google Ads Introduces Special Black Friday Ad Format

Timeframe for Black Friday Sales

The Black Friday and Cyber Monday (BFCM) sale should, at the very least, last four days, from Friday through Monday.
Black Friday deals 2022 have started earlier and earlier throughout the years. Others will continue their offer through the entire month of November or the first week of December, while some will begin a week sooner.
It is advisable to extend the validity of your discount code for 1 day before and 1 day after the start and conclusion of your sale, respectively. This is primarily done to minimize problems caused by customers checking out in various time zones. Additionally, if your discount code is still active a few days after the sale expires, fewer people will write customer service begging for the bargain to be honored.
sales and we want you to have ample time to do it. Sales for more business-to-business (B2B) marketing items are also ongoing in October. Everything relies on your preferences and your final goals during the selling time.
In our experience, you should think about starting later and continuing, especially after Cyber Monday. The benefit is that you'll attract those who have extra cash and will come to you to spend it.
Don't push it, but we sell a product that aids in the planning of Black Friday sales. more so if it is your first time. Run your sale from Friday to Monday (but as was previously suggested, it should actually be from Thursday to Tuesday) and monitor how it performs. You may always make changes the next year.


3Major Forecasts for Black Friday 2022 Sales

In the US, online sales increased 9% to $257 billion in 2021. Though very small, it was the  strongest growth seen since the epidemic. 2022 will be another turbulent year for the retail sector due to impending inflation and a recession. Businesses are concerned and rightfully so that consumers' purchasing on Black Friday sales will be badly impacted by rising gas  costs,  mortgage rates, and food shortages.
11,439 Black Friday Deals Stock Photos, Pictures & Royalty-Free Images -  iStock

1, Early purchase by consumers

During the pandemic, there was a substantial change in consumer buying habits. Before COVID, shoppers would go on all-month purchasing binges, but in the past two years, people have tended to buy in the first few days of November. Earlier, problems with the supply chain and inventories were the main causes; this time, inflation is the culprit. To satisfy these customers:

a. Promote your business well in advance of Black Friday 2022 and Cyber Monday. It will assist you in getting rid of surplus merchandise acquired during the inventory crisis and boost inventory turn.

b. Present enticing markdowns and alluring bargains. Products promoted with discounts between 50% and 60% and 70% and 80% are the most successful at selling out. Use discounts to draw in new customers, but don't forget to thank them by offering VIP-only or early access packages.

c. Use email newsletters and drip campaigns to advertise your specials. To boost click-through rates and optimize profitable purchases, segment clients based on their purchasing habits and send them tailored emails.

87,915 Black Friday Stock Photos, Pictures & Royalty-Free Images - iStock

2. Customers will demand quality

Prepare for the big day by deciding which goods to promote and then determining the discount pricing. Remember that large discounts do not always result in more sales. Brands such as Next and H&M provide minor discounts yet reporting large sales.

Create a conservative discounting approach to balance value and profit. If you don't want to give large discounts that erode margins, you might offer coupons that consumers can use on future purchases. Giving out less popular things for free is another excellent approach to provide value.

อูยยยยยย.... BLACK FRIDAY SALE - Pantip

3. Growth will be driven by physical stores

However, the purchasing journey is no longer a binary of physical vs digital. Buyers connect at several touchpoints before making a purchase. As you get ready to provide competitive rates on your website, plan to meet this demand in-store by:

a. Adding signage for sanitation and social distancing recommendations, as well as informing consumers of any major changes to your store's flow via your website, social media, and mobile app.

b. Hiring and training more personnel to handle increased foot traffic and curbside collection. You may also involve the new staff in your merchandise cleaning and sanitizing strategy.

How to Build an FAQ Chatbot Using Nodejs

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Prerequisites:
  • You will need a Kommunicate account with the Kompose chatbot integrated.

  • NodeJs should be installed on your system.

1. Create a Kompose chatbot and connect the chatbot to Helpcenter

In the following image, the Kompose chatbot is created with 3 buttons to search for the related answers from the Helpcenter and display the answer.

a. Create a chatbot with the buttons

b. Connect to Helpcenter

2. Create a Nodejs static page using the express framework

a. Create a new folder and add a new js file to it.

$ mkdir hello_world $ cd hello_world

b. Create a js app file

$ touch app.js

As you already installed NodeJs previously, no need to install npm as it is already there.

c. Install Dependencies

npm install express

d. Structure Your Files on the project

To serve your static web page, you will have to structure your js and HTML files as given below;

hello_world |- app.js |- public //This folder has to be created by you manually to add your HTML file that will be used to create a web page |- download1.png //Image ued in the web page |- index.html //HTML page used to create a page and to add Kommunicate script to integrate the chat widget

e. Create app.js

const express = require('express'); // Express Initialize const app = express(); const port = 8000; const path = require('path')\ //Serving Your Static Files app.use(express.static('public')); app.listen(port,()=> { console.log('listen port 8000'); })

3. Serving Your Static Files

The following line in the above code will serve your static web page;

app.use(express.static('public'));

a. Create an HTML file(index.html) inside the public folder, as explained in point number 2d.

The following image will show the sample page where I have added the Kommunicate installation script


Do not forget to select the FAQ chatbot in the Rules section of the Kommunicate dashboard to handle the Helpcenter queries. 

How to Add a Chatbot to AngularJS Website

AngularJS is a very popular Javascript framework, with some of the most popular websites including those of Upwork, Deutsche Bank and IBM written on it. Some of the key features that make AngularJS special are its support of parallel development, two-way data binding, faster loading, speed and performance of its websites.

In this blog post, we learn how to build a Kompose chatbot and add it to an AngularJS website.

Phase 1: Create a chatbot in Kompose and setup the answers

Step 1: Setup an account in Kommunicate

If you do not have an account in Kommunicate, you can create one here for free.

Next, log in to your Kommunicate dashboard and navigate to the Bot Integration section. Locate the Kompose section and click on Integrate Bot.

If you want to build a bot from scratch, select a blank template and go to the Set up your bot section. Select the name of your Bot, your bot’s Avatar, and your bot’s default language and click “Save and Proceed”.

Step 2: Create welcome messages & answers for your chatbot

Go to the ‘Kompose – Bot Builder’ section and select the bot you created.

First, set the welcome message for your chatbot. The welcome message is the first message that the chatbot sends to the user who initiates a chat.

Click the “Welcome Message” section. In the “Enter Welcome message – Bot’s Message” box, provide the message your chatbot should be shown to the users when they open the chat and then save the welcome intent.

After creating the welcome message, the next step is to feed answers/intents. These answers/intents can be the common questions about your product and service.

The answers section is where you’ve to add all the user’s messages and the chatbot responses.

Go to the “Answer” section, click +Add, then give an ‘Intent name’

In the Configure user’s message section – you need to mention the phrases that you expect from the users that will trigger. 

Kommunicate create welcome messages

Configure bot’s reply section – you need to mention the responses (Text or as Rich messages) the chatbot will deliver to the users for the particular message. You can add any number of answers and follow-up responses for the chatbot. Here, I have used custom payload by selecting the “Custom” option in the “More” option.

Once you have configured the responses, you need to click on “Train Bot” which is at the button right and to the left of the preview screen. Once successfully trained, a toast “Anser training completed” will come at the top right corner. For more read here....






WhatsApp Bot – What are They and How to Create One for Your Business?

A WhatsApp chatbot is an automated system that can converse with customers through WhatsApp. The WhatsApp number would be your business number. The chatbot can provide quick replies, take customer queries, and offer canned responses or customer account information. The chatbot functions based on the user’s input through phrases or keypad presses programmed in its backend.
WhatsApp is a personal communication software that users rely on on a daily basis. Businesses may use this app to connect with clients without installing another app. This results in a win-win situation for both parties. As a result, businesses may reach closer to their consumers by using a WhatsApp bot.

Limitations

  1. You can only send and receive specific media files. See more info here.
  2. If more than 24 hours have passed since the last user message, only template messages will be allowed.
  3. WhatsApp does not support rich message responses from the bot, so they will not be received by the end user.